TERMS AND CONDITIONS 

You are using and navigating this website and all its content at your own risk. By using and navigating this website you are accepting and are bound by the following terms and conditions and our privacy policy.

Before making an accommodation booking with us, you must agree to the following terms and conditions of Tenerife Villas Online and the terms and conditions of the Supplier/Owner. You will be agreeing to both sets of terms and conditions as party leader and on behalf of the group staying at the accommodation. Once the the terms and conditions have been agreed, you will be legally bound and the booking procedure will begin and booking deposit is to be paid. You are booking all accommodation at your own risk.

I read these Terms & Conditions and agree to be bound by them; consent to our use of your information in accordance with our Privacy Policy; and are over 18 years of age and where placing an order for services with age restrictions you declare that you and all members of your party are of the appropriate age to purchase those services;

 All long term rentals of 3 months or more, a contract is to be signed by the renter and the owner. Each contract is drawn up separately and is available upon request.

Terms;

Owners = The owners of the property.

Supplier = Third party is the party offering the accommodation to rent, normally on behalf of the owners.

Tenerife Villas online/Us/We = Is a property publication website.

Before you commit to making a booking and paying a booking confirmation deposit, you will be sent a pre approved booking with your own confidential login portal which will include you unique login and password. Here you find copies of  the Suppliers/Owners terms and conditions and Tenerife Villas Online terms and conditions which we strongly advise that you thoroughly read. It is a condition of each booking that before paying the booking deposit and entering into a contract with the owners you have thoroughly read, understood and agreed to the Suppliers/Owners terms and conditions and the terms and conditions of Tenerife Villas Online.  Once you agree these you will be taken further into the portal where you will add the details of the party leader., once paid you will be entering a contract with the owners/suppliers of the accommodation.

1a. Booking and payment; In order to confirm your chosen arrangements, you must pay a non-refundable deposit as required by the Supplier/ Owners. Final balance of payment is due 8 weeks (or as agreed) before the arrival date.  Once your booking is confirmed a contract between you and the Suppliers/Owners will exist, you will be sent you a booking confirmation on their behalf. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. We have no responsibility for any errors in any documentation except where an error is made by us. If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the Supplier/Owners who may cancel your booking and all payments made will be non refundable.. All final payments are non refundable. All monies you pay to us for arrangements of the booking will be forwarded on to the Supplier/ Owners in accordance with our agreement with the Supplier/ Owners. All final payments that are paid more than two weeks later than the 8 weeks given, will be subject to a 2% surcharge/admin fee. Some final payments paid by bank transfer, debit or credit cards may be subject to a small admin fee. In some cases you will be offered to pay the balance on arrival, in this instance if the client cancels the booking for any reason within 8 weeks of the arrival date the balance will still be due for payment. 

The party leader accepts all financial responsibility for payment of the booking on behalf of all persons detailed on the booking. All Party leaders must be 18 years old or older at the time of making a reservation.

The accommodation must not be sublet.

You must not exceed the number of guests staying at the accommodation than the original booking was made or for the number of beds the accommodation sleeps, unless otherwise agreed before arrival.

All communications must be made by only the party leader and not other members of the party.

Prices; We reserve the right to amend advertised prices at any time.  We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.  You must check the price of your chosen arrangements at the time of booking. Once a booking has been confirmed the price cannot be increased unless subject to any additional requirements such additional nights, additional guests, later check out time, early check in time, etc. 

Check in times into your accommodation varies from property to property. Check in times are normally anytime after 14.00 and 16.00 depending on the accommodation, this will be confirmed on your check in instructions that will be sent to you and added to the portal approx 4 weeks before your arrival date. Check out time is always at 10.00am unless otherwise notified, this applies to all bookings and accommodation and regardless of what time your departure flight time is, this is due to the property management preparing the accommodation for the next guests. On occasions a later check out can be offered at an additional cost upon request but is not always possible.

The Supplier/Owners will require a security bond, the amount can be found on the booking portal. This is payable with the final balance.  Subject to there being no damage, additional cleaning, loss of keys or fobs, unexpected call outs due to guests, breakages, misuse, missing items or complaints regarding noisy/inappropriate behaviour, the security bond will be refunded to you by Tenerife Villas Online no later than 7/10 working days after receipt of bank details after you have departed the accommodation. Refund of the security bond will be made by either UK bank transfer or to a Euro bank account. This isnt a money making exercise, the bond is there as an incentive to respect the property and its neighbours. 

Groups; All groups where all members of the party are either all single sexed or under the ages of 30, it is the condition of booking to advise of the details before paying the booking deposit.

Insurance; It is part of the booking condition for all guests to take out personal travel insurance for all members of the party. All Suppliers/Owners require that you do so. It is mandatory and your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them with you on holiday. It is mandatory that Travel Insurance is taken out once your booking has been confirmed, in case you have to cancel your accommodation before your trip. In the event of your travel insurance failing, no claims can be addressed to Tenerife Villas Online or the Suppliers/Owners, it is part of the booking conditions that failure of your insurance policy is the responsibility of each individual guest.

It is also part of the booking conditions that adequate insurance is taken out for all guests, against all aspects of Corona Virus including COVID 19 and other diseases. The insurance should include all costs associated with medical evacuation, treatment, additional accommodation costs, cancellation cost etc. Tenerife Villas Online or the Suppliers/Owners will not be held liable for such events.

Travel insurance general note; Whilst we all hope and expect everything to run smoothly, life has a habit of throwing up the unexpected. If you haven’t already done so, it is strongly recommended that once you have made a booking, you immediately obtain adequate Travel insurance for all members of your party, to cover you for possibility that you are forced to cancel due to unforeseen circumstances. Thinking you don’t need to arrange cover yet as your holiday’s not for another 12 months is a big mistake. In fact, it’s even more of a reason to arrange adequate travel insurance, as anything can happen before your trip. Why? It’s because travel insurance won’t just cover you while you’re away, it’ll also cover you for cancellation or anything else that might go wrong BEFORE you make your trip.

Tenerife Villas Online cannot accept liability for any death, personal injury, sickness, disease, accident, loss (including luggage, cash & personal effects), suffered by the client or their party plus any other visitors to the accommodation or the accommodation grounds including swimming pool and all communal  areas.

Tenerife Villas Online cannot be held responsible in any way if war, riots, civil commotion, terrorist activities, strikes, disaster, disease, weather conditions, technical problems, local noise or disruptions or any other events including any changes or closures to area amenities or attractions mentioned in the description or if advertised elsewhere and are beyond the control of the owner/supplier.

Special requests; If you have any special requests (for example, disabled requirements, special needs, cots or room location), please enquire regarding the suitability of the accommodation for your needs. We cannot be held responsible for unsuitable accommodation where we have not been notified of any special needs or requirements prior to the booking being made.  Any such requests will be forwarded to the Suppliers/Owners, we can not guarantee that they will be met and we will have no liability to you if they are not.

If you have person/s that have disabilities within your party. Accommodation for disabled persons is very much a grey area, what suits one may not suit another. We strongly advise you to contact us before making your reservation in order to discuss your exact requirements so you can be sure the accommodation is the right one. We cannot accept liability if you fail to do so and the accommodation doesnt meet your needs, no compensation or refund will be given if such event arises.

All deposits are non refundable regardless of circumstances. In the rare unlikely event of the owners having to cancel a booking, then of course any monies paid will be refunded.

Changes and Cancellations; Any cancellations or amendment from guests request, must be sent to us by email, and will take effect at the time we receive it and the cancellation or amendment has been acknowledged. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that such requests will be met. In the event of a cancellation made by the customer under any circumstances no refunds will be given.  All date changes are subject to availability and will incur a change of date surcharge fee and cannot be transferred to another accommodation. Change of date surcharge applies to all bookings that are changed with more than 12 weeks before the check in date. Bookings that are cancelled less than 12 weeks before the check in date will not be offered the chance to reschedule dates and all monies paid will be lost and the remaining balance is due.  Should you wish to shorten your stay and have not given 12 weeks notice, a price reduction cannot be given. Failing to pay the remaining balance to the owner could result in passed onto a debt collector. 

The change of date surcharge fee is as follows;

15% charge for all bookings with the total rental cost under and including £1000.

12% for all bookings with the total rental cost between £1001 and £2500.

9% for all bookings with the total rental cost between £2501 and £5000.

6% for all bookings with the total rental cost of above £5001.

The above charges don’t apply if you are protected by the details included in our COVID 19 protection scheme.

Please note: Some Owners/Suppliers do not allow date changes. The Owner/Supplier will charge an amendment charge of between £40 and £100 for all minor booking changes, this doesn’t include date changes.

All bookings that are cancelled due to travel restrictions authorised by your country of residence or Spanish governments. The booking will have to be rescheduled and completed within 24 months from the original dates. Otherwise all monies will be lost.

Changes in the number of guests arriving to each accommodation must be notified as soon as possible, so this information can be directed to the Supplier/Owner. Any changes in the number of guests arriving at the accommodation that are lower than the amount booked and paid additional fees for, will not be able to receive a refund or will be able to adjust the price unless we have been notified and acknowledged with more than 8 weeks before the arrival date.

Changes and Cancellations; By the Supplier/Owner you will be informed as soon as reasonably possible if the Supplier/Owner needs to make a significant change to your confirmed booking arrangements or to cancel them. We will also liaise between you and the Supplier/Owner in relation to any alternative arrangements offered by the Supplier/Owner but we will have no further liability to you. In the unlikely event of this happening, it is the responsibility of the Supplier/Owner to offer you reasonable alternative accommodation or to reschedule your dates subject to availability. In the unlikely event of the accommodation not being available, a full refund will be given for all monies paid for the rental of the accommodation only.

Our responsibility for your booking; As an online booking platform your booking contract is with the Supplier/Owner and their booking conditions apply. As a booking platform, we accept no responsibility for the actual provision of the arrangements. As such, we shall not be liable for any losses, expenses or damages of any sort due to you as a result of the acts, errors, omissions, breaches or negligence either wholly or in part to any Supplier/ Owner. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that are passed on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees or sub contractors acting on our behalf whilst in the course of their employment or carrying out sub contractors duties..

Tenerife Villas Online are not responsible for any property management, maintenance, cleaning, health and safety issues etc, this is the responsibility of the Supplier/Owner who normally employs staff/contractors locally. We do not inspect each accommodation therefore cannot accept any responsibility or liability in any manner whatsoever, we can verify the property exists and can provide positive reviews from previous guests on most properties. All local Canarian and Spanish national laws including health and safety issues, all relevant insurance and liability at every accommodation is the responsibility of the Supplier/Owner and not with Tenerife Villas Online who cannot confirm these are in place. Tenerife Villas online cannot accept liability for any death, personal injury, sickness, disease, accident, loss (including luggage, cash & personal effects), suffered by the client or their party plus any other visitors to the accommodation or the accommodation grounds including swimming pool and all communal areas.

Visa, passport and health requirements including vaccines; These requirements may change and you are therefore strongly recommended to check the  latest requirements to enter Tenerife with the government of your country that you reside in and travel from. 

All guests have to provide passport details and other personal information before check-in into their accommodation under Spanish law Royal Decree 933/2021.

Complaints; Because the contract for your arrangements is between you and the Suppliers/Owners any compensation is to the discretion of the Suppliers/Owners and not with Tenerife Villas Online. Any complaints or concerns are to be reported immediately to the designated property manager or representative. If you fail to follow this procedure there will be less opportunity for the Suppliers/Owners to investigate and rectify your complaint.  Suppliers/Owners are not obligated to offer compensation if the issue is not reported before the end of your stay. All decisions made by the Suppliers/Owners are final and the case will be closed, Tenerife Villas Online have no authority whatsoever to offer refunds or compensation. In the unlikely event that you want to claim for compensation, this has to be arranged direct with the owner of the property or via the property management itself who will pass on the request. Any complaints  received to us regarding accommodation will be forwarded onto the owners or the owners representative on your behalf for them to deal with directly, Tenerife Villas Online have no control over communications between both parties.  All compensation claims are to be requested during your stay. Tenerife Villas Online have no authorisation to offer compensation. Any further disputes are to be settled by Arbitration and not by any court or court rulings.

Accommodation descriptions & information;  All descriptions and content on our platform or otherwise issued, is done on information supplied by the Suppliers/Owners and is intended to present a general idea of the facilities provided at the accommodation. Not all details of the relevant services can be included in the description. All external facilities and details outside the accommodation described in the description are subject to availability and is out of the Host control. As we do not inspect each accommodation we therefore cannot guarantee or accept any responsibility or liability including the accuracy of the accommodation, health and safety matters, or general condition of the accommodation. It is a condition of each booking that all clients are aware of this before making a reservation. If you require any further details, in respect of any accommodation, arrangements or other services, please enquire. Some properties may be given a name change from the original name, this will come into effect only if we have more than two properties with the identical or similar name, this will avoid the confusion of having two or more properties with the an identical or similar name, once a property has been listed on our platform under one name, this name will never change.  When viewing photos and reading descriptions from our platform allow for depreciation at the accommodation as general wear and tear often occurs.

The general quality of build including labour and materials available to use at some accommodations in the Canary Islands may not normally be to the standard one may expect in other European locations. This can lead to poor workmanship such as, uneven floor, wall and pool tiling, uneven plastering of internal and external walls, which often leads repeated blowing of plastering and flakey paintwork. Leaky roofs can be a problem and is only noticeably in the unlikely event of rain full. It is the responsibility of the owners to keep on top of such issues, it is not always possible to make repairs at short notice. Take this into consideration before booking your accommodation.

All descriptions are written in English, any incorrect translation services that may be used are not the responsibility of Tenerife Villas Online or the Suppliers/Owners. Take this into consideration before booking your accommodation.

For bookings on hotel complexes or other complexes, Tenerife Villas Online or the Suppliers/Owners cannot guarantee the facilities advertised including communal pools and other facilities will be open for use upon arrival as sometimes maintenance works could be in operation and we are not informed or such facilities are no longer operational or closed down. This also applies to the general maintenance and upkeep of such areas including pool, gardens, terraces, cafe, parking, children play areas etc. No compensation or refunds will be given if this happens as this is out of the control of Tenerife Villas Online and the Suppliers/Owners. The price you are paying is for the accommodation only and does not include the use of any on site facilities that may be described in the description, all facilities that are mentioned in the description are for guideline purposes only. When using all communal facilities you are using them at your own risk. Any complaints with such facilities are to be taken up with the management company of the complex/hotel during your stay and not with Tenerife Villas Online or the Suppliers/Owners of the accommodation.

 When booking a private apartment that is situated within hotel complex that has a star rating, be advised that this star rating does not apply to any individual private apartments listed on our platform. The star rating of your accommodation maybe higher or lower than described elsewhere. We do not use a star rating on any of our properties.

The owner/supplier has the right to abandon your stay at any time during your rental period, due to rowdy/noisy behaviour, breaking rules, being a danger and showing lack of respect towards the property, local neighbours, supplier/owner’s representative, subcontractors of the property etc. In these circumstances the owners reserve the right to refuse to complete your holiday arrangements and you will not be liable for any refund, compensation, return of deposit or any other costs you have to pay. The Suppliers/Owners cannot accept responsibility for the behaviour of others in your accommodation. It is down to the party leader to control all members of their party.

From time to time, building work and the associated noise is unavoidable in the local area. We do not control such work and we do not receive advance notification of when such work will commence. You will be notified you as soon as we are made aware of any building work that may affect your holiday. However we will not offer compensation as this is totally beyond anyone’s control. Building works can often stop and start at anytime. We are also not responsible for any other noise factors that may inconvenience you – examples of this could be, noisy people within the complex or area, main roads, nearby bars and restaurants, low flying aircraft etc.

All property descriptions and photos are correct at the time of the published advert. However the owners/supplier have the right to alter and improve the furnishings without further notification providing the furnishings are of similar or better quality. We also suggest to consider the depreciation of photos as general wear and tear often occurs. Occasionally, problems mean that some facilities or services become unavailable. The owners of a property have the right to change or take away certain removable items away that are shown in photos. Sometimes new structures and landscaping etc may change nearby, this may cause blocking of advertised views, road  and pavement layouts etc. This will be out of the owners control.  If this is the case we will tell you as soon as it’s reasonably possible, only if we have been made aware of the situation ourselves. No compensation or refund will be given in these circumstances. 

The owners/supplier cannot be responsible for any problems concerning WIFI that are beyond our control. Sometimes the internet offered in Tenerife is not always compatible with the devices that you may wish to use from another country. Wifi cannot be guaranteed throughout the whole of  accommodation, this is due to the size of accommodation, range of the router, thickness of walls and floors etc.

TV systems in Tenerife are always changing and often restricted, therefore no guarantee of certain TV channels are available. Spanish TV channels are not always available in rental properties.

All reviews listed on each description are reviews that have been received from returning guests, their reviews are in the opinion of the writer and not always the opinion of Tenerife Villas Online. For descriptions, locations, etc of each property you should be guided by the descriptions written on each property and not by the writer of the review.  We cannot be held responsible for any incorrect or misleading information written in a review.

When pool heating is included in the description at a private accommodation, it is offered between the winter months of November and April. Pool heating is normally pre-set to be on for approx 8 hours per day and should reach a temperature between 25 and 27 degrees, sometimes a little higher/lower depending on the weather conditions and location of the property. All private pools are unfenced unless stated and without lifeguards. Weather conditions especially on a windy day can blow debris into the pool, this can happen at any time and is out of the owners control. When this does happen the pool maintenance company will try to attend the pool as soon as possible. You are advised to take this into consideration before committing to make a reservation on accommodation with a pool.

For communal or shared pools the temperature is normally lower. Always read any signs and rules around the pool or ask the complex management,. The pool maintenance is the responsibility of the onsite community any complaints should be directed to them and not the owners/suppliers of Tenerife Villas Online as this is totally out their control. You use the pool at your own risk.

You are reminded all children, elderly persons and non/weak swimmers are to be supervised at all times by a responsible adult swimmer at all pools.

Upon arrival at your accommodation it is the duty of the party leader to inspect the property and apply a risk assessment including health and safety matters and to report any unsatisfactory issues to the property manager immediately, in order to be able to rectify such matters. Property manager details will be included on your check in instructions.

Before travelling from the UK and arriving at your accommodation it is a condition of all bookings that you to check the travel advice and warnings stated by the British, Foreign and commonwealth office ‘FCO’ you can visit their website at  https://www.gov.uk/foreign-travel-advice/spain  travelling against FCO advice may invalidate your travel insurance. For guests travelling to Tenerife from other parts of the world we advise you to check with your own government’s advice before travelling.  Tenerife Villas Ltd cannot verify any insurance has been taken by the Suppliers/Owners of your accommodation. Your stay at the accommodation is on the understanding that you stay at your own risk. You should seek written confirmation from your insurers that adequate full risk travel insurance policy has been taken out In the event that your travel insurance does fail or you haven’t purchased adequate insurance, all guests will be personally responsible for their own costs for all matters including anything associated with medical evacuation and treatment, cancellations, Coronavirus, personal injury, death, additional accommodation, repatriation, theft, accidents etc.  Tenerife Villas Online or the Suppliers/Owner will not be liable for these.

Before travelling from the UK and arriving at your accommodation we suggest you read the information from the UK Government website https://www.gov.uk/foreign-travel-advice/spain

Under GDPR Regulations all personal and private information provided to us will be handled in the strictest confidence at times and will be destroyed once we longer require it. We will require information such as; Name, address, telephone number, email address, plus all passport information of the party leader and all guests. This information may be passed on to the owners, accommodation management and Spanish authorities as required by law. We require this information only for the purpose of servicing bookings and for no other reasons. Under no circumstances will any of this information or booking data will be passed on or shared with any other third parties whatsoever. We expect the same from all guests.

Law and Jurisdiction; These Agency Terms & Conditions are governed by English law and we both agree that the courts of England and Wales have exclusive jurisdiction.

Tenerife Villas Online is a trading name of Tenerife Villas Ltd (UK) Registration number 7627979.

Tenerife Villas Online have the right to change, alter or update our or their terms and conditions at any time. We recommend you check these regularly.